March 19, 2019
Information Collected or Received
Dean's Natural Direct will not disclose your name, email address or other personal information to third parties without your explicit consent, except as specified in this policy.
As a Dean's Natural Direct member you are required to provide a valid email address at registration and choose a username or alias that may represent your identity on Dean's Natural Direct.
Depending on which services you choose to use, Dean's Natural Direct may require additional information, such as a shop name, billing and payment information (including billing address, telephone number, credit card information), a telephone number, and/or a physical postal address. As a shop owner if you choose to enable the direct checkout service (“Direct Checkout”), Dean's Natural Direct may require information such as your social security number, identification ID or tax ID, date of birth, bank account information, credit card information and/or other proof of identification in order to verify your identity and provide this service to you. Credit card information on an account may be stored and used for both billing and payment purposes. Dean's Natural Direct may contact individual shop owners to confidentially request more information about their shops or items listed on the Site, to ensure compliance with our rules. Certain products or services on Dean's Natural Direct may require you to complete an application; any information you submit through the application processes will not be displayed publicly and will only be used internally by Dean's Natural Direct, unless otherwise specified.
You may optionally choose to provide your full name and other personal information (such as birthday, gender, location) to be publicly displayed in connection with your account and activity.
Your username, Dean's Natural Direct ID or alias is publicly displayed and connected to your Dean's Natural Direct activity. Other people may see your date joined, reviews, ratings, profile information, items listed for sale, shop pages, sold item listings, and comments in community spaces.
Dean's Natural Direct automatically receives and records some information from your browser or your mobile device when you visit the Site or use the Apps, such as your IP address or unique device identifier, cookies and data about which pages you visit on the Site or on the Apps. This information helps us analyze and understand how the Site and the Apps work for members and visitors, and provide a more personalized experience for members and visitors. For more information about online tracking tools (including flash cookies) and how we use them, see our Cookies & Tracking Technologies page or the section below in this policy on “Information Sharing & Disclosure.”
When you use the Apps, you may optionally choose to share your geo-location details with Dean's Natural Direct in order to use our location-based services. If you have provided your location details but would no longer like to share that information, you may opt out of those services through the settings on the Apps. You may also enable the Apps to access your mobile device’s camera to upload photographs to Dean's Natural Direct.
Some members or visitors may connect to or register an Dean's Natural Direct account using an external third-party application, such as Facebook, or an app developed using the Dean's Natural Direct API. Dean's Natural Direct may receive some data from those connected third-party applications. Connecting your Dean's Natural Direct account to third-party applications or services is optional, and when you connect your account to an external app, you will be given the opportunity to grant permission. You can revoke your permission under your Dean's Natural Direct account settings.
Dean's Natural Direct may receive or collect information (for example: an email address) about a person who is not yet a registered Dean's Natural Direct member (a “non-member”) in connection with certain Dean's Natural Direct features, including but not limited to: a non-member subscribing to an Dean's Natural Direct newsletter, a member inviting a non-member to visit the Site, a non-member engaging in a transaction, or a member sending a gift card code to a non-member. Non-member information is used only for the purpose it was originally submitted to Dean's Natural Direct. A non-member can contact Dean's Natural Direct Support if they do not want Dean's Natural Direct to retain their information.
Dean's Natural Direct uses the information described in this policy to provide and improve our services and products, for billing and payments, for identification and authentication, for targeted online marketing, to contact members or interested parties, and for general research and aggregate reporting.
We know members of our community value having control over their own information, and therefore Dean's Natural Direct gives you the choice of providing, editing or removing certain information, as well as choice over how we contact you.
You may change or correct your Dean's Natural Direct account information (except your username) on the Site. You may also remove certain optional information on the Site that you no longer wish to be publicly visible, such as your full name.
For various reasons, Dean's Natural Direct may contact you about our services or your activity. Some of these messages are required, service-related messages for members. Other messages are not required, and you can control which optional messages you choose to receive by changing your settings in your account. Learn more in the Messages from Dean's Natural Direct section of this policy.
If you have optionally connected your account to an external, third-party application, such as Facebook, or an app developed using the Dean's Natural Direct API, you can remove permission for the app by changing your account settings.
If you no longer wish to use Dean's Natural Direct’s services or receive service-related messages, then you may close your account. Learn how to close your account.
You may connect directly with your email service provider, your mobile device’s address book, or a social network account to import your contacts to Dean's Natural Direct; we do not retain the login information for your email service, mobile device, or social network site. You may be able to search for people you know by email address or phone number on the Site or by connecting to your mobile device’s contact list through the Apps. Finding your friends on Dean's Natural Direct helps you connect with them in community features. You can follow another member’s public activity, such as public Favorites or Treasury lists. When you begin following another member’s activity, they may receive an email notification (unless a member has opted-out of receiving this type of email).
If you do not want your contacts to be able to find you on Dean's Natural Direct through your email address, phone number, or social networking connections, then you may opt-out through your account settings on the Site. If you do not wish to be located on Dean's Natural Direct via your full name, you may remove your name from your public account information on the Site. It is not possible to opt-out of being found via your username.
On occasion, Dean's Natural Direct will contact you. Primarily, messages are delivered by email or by push notifications, and every account is required to keep a valid email address on file to receive messages. In some situations, Dean's Natural Direct may contact you by telephone, SMS message or physical mail in order to provide you with customer support or to provide you with information about products and features you my find of interest. You may update your contact preferences in your account settings.
Some messages from Dean's Natural Direct are service-related and required for members. Examples of service-related messages include, but are not limited to: a welcome/confirmation email when you register your account, notification of an order, or correspondence with Dean's Natural Direct’s support team. These messages are not promotional in nature. You may not opt-out of receiving service-related messages from Dean's Natural Direct, unless you close your account.
As a member, Dean's Natural Direct may also send you messages related to certain features or your activity on the Site or Apps. Dean's Natural Direct may also send you news or updates about changes to our Site, Apps, or services. By default, members will receive these messages via email or push notifications through the Apps, but you may choose to opt-out of getting certain messages through the settings on your Dean's Natural Direct account or mobile device.
Dean's Natural Direct offers optional email newsletters. When you register for an account, or choose to subscribe, you will receive newsletters from us. Newsletters are available to both members and non-members. Members may subscribe or unsubscribe from optional newsletters under your account settings or by following the instructions contained in the newsletter emails. Non-members may subscribe by providing an email address, which will only be used by Dean's Natural Direct for these newsletters. Non-members may unsubscribe from newsletters by following the instructions contained in the newsletter emails.
A contact-importer feature is available to help you locate and connect with your friends and contacts who may be members of Dean's Natural Direct (see Findability). If someone in your contact list is not already a member, you may invite them to join Dean's Natural Direct. Recipients of email invitations may opt out of receiving future invitations by following instructions in the email invitation message.
Dean's Natural Direct is both a marketplace and a community. We offer several features that allow members to connect and communicate in public or semi-public spaces, such as Forums, Teams and multimedia chat events. Please use common sense and good judgment when posting in these community spaces or sharing your personal information with others on Dean's Natural Direct. Be aware that any personal information you submit there can be read, collected, or used by others, or could be used to send you unsolicited messages. Dean's Natural Direct generally does not remove content from community spaces, and your posts may remain public after your account is closed. You are responsible for the personal information you choose to post in community spaces on Dean's Natural Direct.
Another Dean's Natural Direct member may follow your public activity on Dean's Natural Direct to receive updates, for example: when you create a public Treasury list or add an item to your public Favorites. You may choose to make certain activities private through your account settings on the Site. After a member has begun following your activity, you have the option to block that member through the Site if you do not wish to share your updates with that specific person.
We want to respect your privacy. Dean's Natural Direct will not disclose your name, email address or other personal information to third parties without your explicit consent, except as specified in this policy.
Dean's Natural Direct limits access to your personal information to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
Dean's Natural Direct is affiliated with a variety of businesses and works closely with them. These businesses may offer promotions or sell items or services to you through Dean's Natural Direct’s services. Dean's Natural Direct may also provide services or sell products jointly with affiliated businesses. Due to the nature of our business model, when an affiliated business is associated with your transaction, we may share information that is related to such transaction with that affiliated business. Dean's Natural Direct may share aggregated demographic information with business partners.
We can only speak for ourselves; this policy does not apply to the practices of third parties that Dean's Natural Direct does not own or control, or individuals that Dean's Natural Direct does not employ or manage. If you provide your information to others on Dean's Natural Direct or throughout the Internet, different rules may apply to the use or disclosure of the information you provide to them. Dean's Natural Direct does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Dean's Natural Direct is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the Dean's Natural Direct Site or Apps. We encourage you to ask questions before you disclose your personal information to others.
The security of your personal information is important to us. Your Dean's Natural Direct account information is protected by a password. It is important that you protect against unauthorized access of your account and information by choosing your password carefully, and keeping your password and computer secure by signing out after using our services.
Dean's Natural Direct encrypts sensitive information (such as credit card number) using secure socket layer technology (SSL). Dean's Natural Direct follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Dean's Natural Direct receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Dean's Natural Direct offers optional advanced security settings for members, such as two-factor authentication for signing in, full-site SSL, and login history; you can enable these options under your account settings.
Dean's Natural Direct will retain your information only for as long as is necessary or your account is active or as needed to provide you services. If you no longer want Dean's Natural Direct to use your information to provide you services, you may close your account. Dean's Natural Direct will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
You may inform us of any changes or requests in regards to your personal data, and in accordance with our obligations under local data protection law, we may update or delete your personal data accordingly.
If you have questions about personal information or suggestions you can contact Dean's Natural Direct’s Support team on our Contact page or email us.